Customer Service  Help
Frequently Asked Questions
How is the minimum monthly payment calculated?
The minimum payment due each month is normally the greater of $10, 2.25% of your New Balance, OR 1.00% of your New Balance plus the finance charges assessed for that billing cycle. We may also include past due amounts, any newly accrued fees and charges, and amounts in excess of the Credit Limit. If the New Balance is less than $10, you pay only the balance.

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Where do I send my Advanta Business Card payments?
Regular or Priority Mail Send to:
Advanta Credit Cards
P.O. Box 660676
Dallas, TX 75266-0676

UPS, FedEx, Airborne Express, etc. Send to:
Advanta #660676
1500 Dragon Street, Suite A
Dallas, TX 75207


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When is the money for the payment drawn from my account?
The debit to your checking or savings account is processed on your scheduled payment date or on the following business day if that scheduled payment due date is a non-business day.

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Can I pay other bills with this service?
No. You can only schedule payments to Advanta.

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Are there any fees associated with this service?
No. Currently, there are no fees charged by Advanta for paying your Advanta bill online.

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Can I make payments from more than one bank account?
Yes. You can register and make payments from as many accounts as you wish.

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How far in advance of the due date should I schedule a payment?
To ensure payment is applied on time, please complete payment transactions by 5:00 pm E.T. on or before the due date displayed on your statement.

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What do I do with the payment coupon of my bill statement that I used to mail back with my check?
You do not need to do anything with your payment coupon. Advanta does not need that portion of your statement if you pay your bill online. Your online billing statement matches your mailed statement, so we have all the information we need.

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What do I do if Advanta has not received or credited my payment?
Verify with your bank that the funds have been debited from your account, request a printed record of the transaction and send it to Advanta Credit Cards, P.O. Box 9217, Old Bethpage, NY 11804-9217.

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What do I do if I receive a late fee when I paid my bill on time?
First, please check your records to verify that you scheduled and completed your electronic payment by 5:00 p.m. ET on your payment due date. If so, please contact the Advanta Customer Service Department at 1-800-705-7255 to request a review of your account.

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How do I cancel a payment?
You can cancel a payment request that has not been processed any time before 5:00 p.m. Eastern Time on your scheduled payment date. To cancel a payment, go to the Pending Payments under the "Payment Services" option. Select and click "cancel" button in the column next to the payment request you want to cancel.

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What do I do if the payment amount is incorrect?
You may cancel an incorrect pending payment amount any time before 5:00 p.m. ET on your scheduled payment date. Go to the Pending Payments under the "Payment Services" option to cancel the incorrect pending payment. After the payment has been canceled, simply initiate a new payment for the correct amount.

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Can I still write checks from accounts registered to pay my Advanta bill online?
Yes. You can write checks from accounts that you registered with Advanta to pay your Advanta bill online.

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What kinds of payment source accounts can I register for this service?
You may register checking or savings accounts that have Federal Reserve System transit numbers.

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Is my information Private and Secure?
Our Web site is secure. For further information regarding our Privacy Statement on the Web, click here or click on the privacy link at the bottom of any page within advantabankcorp.com.

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Do I have to use Advanta's online payment feature after I've registered for it?
No, you can continue to pay your Advanta bills by check or money order. The choice is yours for every monthly bill.

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My bank requires that I provide Advanta's processing bank information and/or company ID# prior to scheduling a payment. How will my Electronic Funds Transfer payment appear to my receiving bank?
Advanta's Electronic Funds Transfer transactions are processed by Wells Fargo Bank. The debit will appear to the receiving bank as follows: MERRICK BANK / COMPANY ID# 9000002822 (ADVANTA CRDT CRD ONLINEPYMT).

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Advanta Business Cards were issued by Advanta Bank Corp., Member FDIC.